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The good and the bad

Positives

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Negatives

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The tech

Equipment

Vivint SkyControl Panel

The 7-inch touchscreen of this control panel has an elegant interface, it’s easy to use and, as mentioned above, has the very useful two way talk feature that will allow you to communicate through the panel. With a backup battery and encrypted WiFi, you will definitely feel the main element of your home security system is going to do its job well.

Cost if bought outside the equipment pack: $699

Motion detectors

These motion detectors work with infrared technology, have a 90-degree look down and 110-degree wide-angled spread with 30’ x 50’ range. They are equipped with a 5 year lasting lithium battery and also are pet friendly up to 55 lbs.

Cost if bought outside the equipment pack: $120

Motion detectors by Vivint

Door / Window sensor

These little guys, despite their size, are equipped with advanced tamper-proof technology. With a lithium battery that will last up to five years, this item will give you dependable security for your home.

Cost if bought outside the equipment pack: $60

Recessed Door Sensor

This very discreet sensor will easily fit in your door or window and will not be easily detected. If someone tries to enter your home when the alarm is armed, this device will trigger activation and let Vivint’s personnel know something is going on so they can alert local authorities.

Cost if bought outside the equipment pack: $60

Recessed door sensor from Vivint
Tilt sensor from Vivint

Tilt Sensor

This sensor is the perfect fit for your garage door as well as for outdoor tool sheds, since you will be able to remotely monitor them. This alarm will not only notify you each time an equipped door opens, but will also fit well with your Vivint home automation system.

Cost if bought outside the equipment pack: $60

Glass Break Detector

This sensor has a 360-degree sensing angle, allowing you to install it on a single window, but it will also be able to monitor multiple windows area. It has two test LEDs, dual shatter recognition technology and is tamper protected. Ideal if you want to feel safer while you are sleeping.

Cost if bought outside the equipment pack: $120

Glass break detector from Vivint
Carbon monoxide detector from Vivint

Carbon Monoxide Detector

This device is equipped with an electrochemical detector designed to identify elevated levels of carbon monoxide quicker than what a usual detector can. This is of course part of the tech development Vivint is investing in. With a built-in 85dB alarm, you will know immediately if something is wrong. Both the sensor life and lithium battery are designed to last 5 years.

Cost if bought outside the equipment pack: $120

Smoke Detector

Equipped with a photoelectric detector, this smoke sensor is able to detect smoke and extreme increases in heat. With this device, through the alert that will be sent to Vivint’s personnel in less than a minute, local authorities will be at your place as soon as as possible in case of fire. The Smoke Detector has a built-in 85dB alarm so you can immediately be alerted.

Cost if bought outside the equipment pack: $120

Smoke detector from Vivint
Ping indoor camera from Vivint

Ping Indoor Camera

Cost if bought outside the equipment pack: $

Outdoor Wireless Camera

With HD resolution, this camera will automatically auto record for 20 seconds when detects movement thanks to Vivint’s Smart Clip technology. The camera has infrared LED vision and can be controlled from the Vivint Smart Home app.

Cost if bought outside the equipment pack: $299.99

Outdoor wireless camera from Vivint
Doorbell camera from Vivint

Doorbell Camera

With this amazing doorbell camera you will be able to see, hear, and speak to visitors at your door via your smartphone even if you’re not home. Equipped with night vision and a 180-degree view of your front door is all you need in order to know who’s at your door and welcome family and friends.

Cost if bought outside the equipment pack: $199.99

Other equipment

Other devices worth mentioning are the Medical Alert Pendant, the Key Fob (available at $60), Electronic Door Locks (available at $190), Smart Thermostat (available at $129), lighting control and even more. Consult with a Vivint’s agent in order to see what is best for your home and what suits your needs.

The Tech outside the Equipment

What else does Frontpoint offer?

More than just security

As we have remarked over and over, Vivint is more than just a Home Security business. Vivint is a new way to live and enjoy your home. Many are the products that the Utah born company offers to complement the way you can feel safer. One of these products is Sky, Vivint Smart Assistant, an Artificial Intelligence that manages to connect your devices at home and offers a smart geofencing feature. This A.I. has a learning algorithm that uses data from all Vivint’ sensors in your home, your smartphone and system usage, to provide intelligent recommendations to the user such as: telling you that you forgot to arm the alarm, inviting you to set the thermostat at your preferred temperature or, if you program it, let the assistant take those actions for you when you leave or enter your property.

Excellent monitoring centers

Vivint’s Monitoring Centers are also state of the art. In 2017 it was awarded the “Monitoring Center of the Year” by the The Monitoring Association. Located in Provo, Utah and Eagan, Minnesota, the Monitoring Centers provide 24/7 professional monitoring to more than 1.2 million customers across the US and Canada.

The award also recognizes the great work of Vivint’s personnel, always committed to give the best customer experience possible. While we know there have been some issues with this side of the company in the past, we are seeing improvement in the last couple of years.

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The Packs

Two are the packs for home security that Vivint offer to their customers. To know more about which one is the more convenient for you we recommend to talk to a Vivint representative. The high cost of the packages is maybe the weak point of the Utah based company as the competitors might be able to offer customers a slightly cheaper monthly price. Let’s get to know the packages: Smart Home Monitoring, Smart Home Video Monitoring.

 

Prices, Contracts and Equipment Packages

While the cost of the equipment will be the same for both packages, the monthly fee differs. The Smart Home Monitoring plan can be contracted at $39.99 while the Smart Home Video Monitoring has a monthly recurring price of $49.99. Contracts can be made for 42 or 60 months, and this is the second weak point we find in Vivint’s packages. While it is true the company offers the possibility of a month to month contract, it’s also true that in order to take advantage of this offer, you will need to purchase all the minimum equipment for the packages upfront, at a cost of $549.99.

In case you decide to go with a standard 42/60 months contract you have the possibility of financing the equipment purchase, something that gives Vivint a plus as this is not something usual in the home security marketplace. In case you decide to finance the acquisition of the equipment over the 42 months of your contract, you will pay $13.10 a month plus the monthly fee, while if you finance the acquisition over a 60 months contract you will pay $9.17 a month plus the monthly fee.

Another thing worth noting is the fact that you are not obligated to finance the total amount of the equipment, you can finance a part of it and pay the rest in cash.

Choose your plan

Request a customized quote for your specific situation

Smart Home Monitoring

$ 39
99
Per Month

  • 24/7 Monitoring
  • Professional Installation
  • Mobile App Access
  • Event Notifications
  • Lock Automation
  • Severe Weather Alerts (Tornado Only)
  • Smart Lights and Home Automation Services
  • Lifetime tech support

Get Started

Smart Home Video Monitoring

$ 49
99
Per Month

  • 24/7 Monitoring
  • Professional Installation
  • Mobile App Access
  • Event Notifications
  • Lock Automation
  • Severe Weather Alerts (Tornado Only
  • Smart Lights and Home Automation Services
  • Security Camera Features
  • Lifetime tech support

Get Started

These two packages differ little when it comes to equipment, the main difference is that since cameras are not included, you will need to purchase them at the cost we’ve seen in the equipment section above; something that will increase the upfront cost of the equipment. Of course, you can finance the purchase of the cameras in this case.

Smart Home Monitoring Vivint Sky Control Panel, Door/Windows Sensors (x2), Motion Sensor (x1)
Smart Home Video Monitoring Vivint Sky Control Panel,, Door/Windows Sensors (x4), Motion Sensor (x1)

As you can see, most of the interesting equipment Vivint has to offer must be purchased aside what is included in the packages, something that will increase the cost but that we think is worth it as long as you can afford it. These are products that will improve not only your home security but also the way you “live” your home.

Our review

It’s clear why Frontpoint is currently rated the top company in the security alarm marketplace, top of the edge technology, constant innovation, a great Customer Support that is always available to listen and recommend what is best for your needs without pressuring you to buy something you won’t need and the fact that the founders are still behind curtains directing the whole thing as it was the first day of the company, are key when it comes to offer a great service in this sector. We see no reasons on why, while continuing on this path, Frontpoint can’t be top company in the US for the years to come.

Customers reviews (from consumeraffairs.com)

What people say

As the world changes, we need to try to use today’s technology to improve the quality of our life! I was pleased with the efficiency and courtesy of the young man who installed my “smart security” system. The young man was knowledgeable about the system and explained the choices to give me the best “security” for my home.
SharonWest Covina, CA | Verified Reviewer
April 12, 2018

I absolutely love this company. The whole experience has been wonderful. Everyone has been super helpful & nice, not to mention professional. I am sooo happy I found this company. I’m looking forward to many years of doing business with them. The alarm system is top of the line and incredible. The options are unlimited!
RobinEncino, CA | Verified Reviewer
April 12, 2018

I’m very satisfied with Vivint’s service. I have been with them for over nine months. The only one thing I don’t like is when I ask people to do something, I expect it done. I want a paper bill, but they are still to send me a paper bill in over five months. At the initial stage setup, it was a credit card automatic withdrawal and I had no problem with that. But because I like to see things and I like to monitor usage, I wanted the paper bill. And I told them, going forward, I don’t want to do this anymore. I gave them a month or two advance notice. And when I realized it wasn’t done, I went ahead and canceled the credit card which was registered with them and I told them it’s been canceled. And for that reason, they piled up the bill for three months. After three months, it got to a point when I get into my house, the Vivint notification system was so loud and told me to call Vivint.
BabatundeCalgary, AB | Verified Reviewer
April 6, 2018

The installers were amazing and answered my question. Did have a little problem with the wifi staying connected but they answered my call and help me fix it. The system works amazing and glad to have something that will protect our family.
TavonBradenton, FL | Verified Reviewer
April 5, 2018

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