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The good and the bad

Positives

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Negatives

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The tech

Equipment

Base Station and Keypad

This is the core of the system, a base station that works along with the keypad. The base station is the one piece of the equipment that contacts the monitoring center in case of need. With the keypad you will able to arm and disarm your system. If the keypad gets smashed by intruders, the base station will send a signal to the monitoring center.

Cost if you buy it outside the equipment pack: $114.99 + $69.99

Door/Window Sensor

This is the standard entry sensor, nothing fancy, a little bigger than what most of the companies uses to offer, but it will do the job.

Cost if you buy it outside the equipment pack: $14.99


Motion Sensor

What you see is what you get with SimpliSafe, this motion sensor will detect any movement up to 30 feet and will send a signal to the Base Station in case movement is detected when the alarm is armed.

Cost if you buy it outside the equipment pack: $29.99

Siren

For indoor or outdoor use, this 105 dB siren will be sure to make everybody know that something is going on.

Cost if you buy it outside the equipment pack: $59.99

As we said, pretty straightforward devices that will help you improve your home security. The fact that can be purchased separately allows you to project the full protection of your house step by step and according to your budget.

Let’s take now a look to the other home protection equipment offered through Scout and, of course, compatible with the Scout Hub

Glass Break Sensor

This device can detect a glass breaking up to 20 feet. Like most of the devices of its kind, it needs to have no impediments between the glasses and the sensor in order to work properly.

Cost if you buy it outside the equipment pack: $34.99

As we said before, new customers can get the SimpliSafe3, the much needed improved system by the Boston headquartered company. This system is more secure, more technologically advanced and also looks like a modern security system. Automation is still very limited to basic Amazon Alexa commands and Nest Thermostat.

Base Station and Keypad

Communication between the two are now encrypted, Wi-Fi has been added to the base station so now there’s dual communication, it looks great (thanks to IDEO) and can be integrated with Amazon Alexa for the arm and disarm function. The light ring will tell you if the system is arm or disarm. It has, like the previous model, an integrated 95 dB siren and an 8-hour internal battery.

Cost if you buy it outside the equipment pack: $114.99 + $69.99


Door/Window Sensor

The 3.0 version of this sensor is almost half the size of the original. This means that will go unnoticed (or at least not easily detected) by potential intruders. It will also allow you to put this devices in small cabinets where you might have some stuff you don’t want your kids to reach into.

Cost if you buy it outside the equipment pack: $14.99

Finally we want to take a look at some of the most innovative home automation devices compatible with Scout and also at the cameras offered by Nest, the only cameras compatible with the Chicago headquartered company.

Garage Door Sensor

This new sensor is also more discreet and will detect movement up to 30 feet. Also it’s pet friendly up to 50 lbs.

Cost if you buy it outside the equipment pack: $29.99

As we said before, SimpliSafe is still lacking an outdoor camera and for both SimpliSafe and SimpliSafe3, you can only get this indoor camera:

SimpliCam – Indoor Camera

This is an HD Video-Audio camera with 120-degree field of view, it has infrared vision and allows you to monitor live video through the app when you are on a monitoring contract.

Cost if you buy it outside the equipment pack: $99

Other equipment

Others equipment worth mentioning are the smoke detector that have a cost outside the package of $29.99, a CO Detector at $49.99 (only available at the moment for the older version of the system), a water sensor at $19.99, a freeze sensor at $29.99, a keychain remote at $14.99, and a panic button at $19.99.

The Tech outside the Equipment

What else does Frontpoint offer?

Home Automation is still way behind the competitors when it comes to SimpliSafe. The company has made progress lately with the 3.0 version but Amazon Alexa integration is still limited and the only other home automation device that can be integrated into the home security system is the Nest Thermostat.

The communication between the monitoring center and the central panel in your home is by cellular line, for the old SimpliSafe system, and dual (cellular plus Wi-Fi) for the SimpliSafe3 system. This latter way you will have a back up if one or the other goes down. We really like this as cellular transmission is the most secure among the possibilities a company might choose.

An app for interact with the security system is also available, the main use for it is to arm and disarm your system but it presents many flaws like inconsistency in notifications or delays when updating a sensor or even delay in the transmission of the status of your security system.

SimpliSafe system uses different monitoring centers as they rely on C.O.P.S., an UL listed monitoring company headquartered in New Jersey.

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The Packs

Packages are pretty straightforward when it comes to the Boston headquartered company:

  • No Plan
  • Standard Plan
  • Interactive Plan

As we talked over and over, what makes SimpliSafe very attractive is the possibility of having no monthly plan and to activate this just for small periods of time. The main difference between the Standard and the Interactive plan is that if you want to control the system with your smart device and if you want to use some of the limited home automation features, you can only do it with the Interactive one.

Prices, Contracts and Equipment Packages

With SimpliSafe you don’t need to sign a contract as there are no contracts. You will pay monthly for the service you decided to get. If you want no monitoring, you will only pay for the equipment, you will install it yourself and that’s it. If you want your home to be monitored (and have no control over your security system outside the use of the keypad) you can get the Standard Plan for $14.99 a month. If you are looking to control your system from your device and you want to get alerts for free (with the standard, sms and email alerts cost an additional $4.99 a month) you will sign up for the Interactive plan that stands at $24.99.

Choose your plan

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Interactive Plan

$ 14
99
Per Month

  • 24/7 monitoring
  • Cellular connection
  • Wi-Fi Connection (only on SimpliSafe3)
  • SMS and email alert (additional $4.99)
  • Live video streaming
  • Video recording (additional $4/99)

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Ultimate Plan

$ 24
99
Per Month

  • 24/7 Monitoring
  • Cellular connection
  • Live video streaming
  • Video recording
  • Remote arm and disarm
  • SMS and email alert
  • Customize sensors
  • Nest Thermostat
  • Amazon Alexa (only on SimpliSafe3)
  • August Smart Lock

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When it comes to the equipment packages, you have a 60-day free returning policy. Of course, since you have no contract, all the equipment must be paid upfront. You can choose from five different packages, Alpha, Bravo, Bravo with camera, Delta and Echo. Each package will provide different amount of equipment.

Alpha Base Station and Wireless Keypad (x1), Motion Sensors (x1), Door/Windows Sensors (x1), Keychain Remote (x1)
Bravo Base Station and Wireless Keypad (x1), Motion Sensors (x1), Door/Windows Sensors (x4), Keychain Remote (x1)
Bravo with camera Base Station and Wireless Keypad (x1), Motion Sensors (x1), Door/Windows Sensors (x4), Keychain Remote (x1), SimpliCamera (x1)
Delta Base Station and Wireless Keypad (x1), Motion Sensors (x2), Door/Windows Sensors (x6), Keychain Remote (x2), Siren (x1)
Echo Base Station and Wireless Keypad (x1), Motion Sensors (x2), Door/Windows Sensors (x6), Keychain Remote (x2), Siren (x1), Smoke Detector (x1), Glass Break Sensor (x1)

Our review

It’s clear why Frontpoint is currently rated the top company in the security alarm marketplace, top of the edge technology, constant innovation, a great Customer Support that is always available to listen and recommend what is best for your needs without pressuring you to buy something you won’t need and the fact that the founders are still behind curtains directing the whole thing as it was the first day of the company, are key when it comes to offer a great service in this sector. We see no reasons on why, while continuing on this path, Frontpoint can’t be top company in the US for the years to come.

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Customers reviews (from consumeraffairs.com)

What people say

Customer Reviews (from www.amazon.com)

I have been with SimpliSafe for years and was one of their original customers. Recently I ran into problems with the base station going offline and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it offline. Once the base station goes offline your system is basically not alarming. I made many calls to customer service and they swore that SimpliSafe never had such a feature… Really. Are you kidding me.
VinceGreenvale,NY | Verified Reviewer
May 7, 2018

I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth… until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say… wrong password or are you connected to the internet.
KlausWauchula, FL | Verified Reviewer
March 1, 2018

I have had nothing but problems from the beginning with SimpliSafe. It started with connectivity issues right out of the box. My new SimpliSafe home system could not establish a continuous connection to the SimpliSafe Monitoring Center. After numerous replacement components of the white tower unit, I was able to establish a semi continuous connection and the system seemed to work relatively well. Then I started experiencing false alarms when the system was armed in the “away” mode, saying there was motion being picked up by one of the motion sensors. I have a separate camera system that monitors and records all activity inside and outside the home. There was no motion recorded where SimpliSafe claims motion occurred. I then started losing the ability to keep a connection to the monitoring center which rendered the system useless.
VincentDallas, TX | Verified Reviewer
Jan. 22, 2018

I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren’t returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
PaulBrunswick, GA | Verified Reviewer
Feb. 8, 2018

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