The company

What does an Academy Award winner (Hal Ashby), the first non caucasian NBA Player (Wataru Misaka), an hotel magnate (John Willard Marriott), an NBA All Star (Damian Lillard) and one of the top five nationwide home security company in common? They all come from Ogden, Utah.

It was 1952 when Peary Bliss Barker after an experience as a top seller of fire alarm equipment for Mountain Alarm, founded Fire Protection Service Corp. and bought Mountain Alarm from Mr. William Lee, when Mr. Lee decided to start manufacturing the equipment instead of selling it. From there Mr. Peary Barker started to think about making home security affordable and reliable for the people of Ogden. Little by little Mr. Barker started to build a company that offered solid solutions when it came to fire alarm equipment and monitoring.

In 1976, Rodney Gardner, son in law of Mr. Barker, took over as CEO of the company. Mr. Gardner understood the need of  expanding and innovating. First he developed Mountain Alarm as a company that had to meet the growing security needs of customers across the state of Utah. After Utah it was time to enter the markets in Colorado and Idaho. He was capable to grew this family business to the 28th largest security company in America.
Finally, in 2010 Mr. Gardner gave life to a new branch of Fire Protection Service Corp, Link Interactive. Link Interactive is a company that is a pioneer in innovation in the home security field and that despite the growth still remains a family minded company where decisions are taken always looking at what is best for the customers and how the company can help customers to improve their home security: Link Interactive. Eventually Mr. Rodney Gardner was able to put his company in the top 5 of most home security review rankings.

What we can truly appreciate about Link Interactive is that the company, being a family oriented minded business, is offering that flexibility and customization that you would love to have like when you need to make a decision within the family. You don’t like to get something imposed on you like most of the home security companies do when offering a package with fixed stuff in it. Link Interactive, like the other branches of Fire Protection Service Corp., offer a different approach. Get the equipment that you like the most, choose the contract length, customize your package, just like you would love to do when it comes to home security and home  automation. The Ogden headquartered  company wants  the customers to feel like part of the family and we are sure that even after the passing away of Mr. Rodney Gardner in February 2018, under the guide of Eric Gardner, Rodney’s son and former COO of the company, as new CEO, things will follow the same path, Link Interactive will keep growing like big families do.

The good and the bad

Positives

  • Family business like conduction
  • Home automation
  • 30 days risk free trial
  • Home automation
  • Great customer service
  • Many different contract options
  • Crash and smash protection
  • Equipment 100% wireless
  • Customized security system

Negatives

  • Only cellular monitoring
  • Cancellation fee is 75% of remaining contract

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The tech

When it comes to the equipment for your home security, Link Interactive has probably the widest offer in the market. While you will get a control panel when signing a 3-year contract, in the other cases you will need to pay for your control panel. In any case, whatever you want to install in your security system will be entirely up to you. While having such a big offer from where to choose might be a great thing, things can be a little bit overwhelming due to the many different options you will see. In this case it’s wise to ask everything you might be
interested to know to a Link Interactive salesperson. Their customer service is top rated and they will be always available to answer any question you might have.

Technology is state of the art when it comes to most of the devices used by the Utahn company, we are talking about 2GIG devices, the number one platform for home security and home automation. When it comes to control panels, door sensors, cameras, etc, the choice for Link Interactive compatible devices is big. You might find that maybe a Qolsys control panel can suit you better than a 2GIG Keypad or other compatible main hub. Again, the choice can be overwhelming and this might cause potential customer to shift away to companies that offer equipment packages.


One last thing that you might be aware of is that DIY is of course the way to go for Link Interactive, but that many of the devices the company offers weren’t designed for a DIY so it might be a little hard to install the equipment, not impossible for sure, but if you don’t have quite good handyman skills you will need patience and the help of the customer service on the line while installing every component. That said we remark again that this equipment is state of the art and that if you are looking for a complete customized option, Link Interactive is what you are looking for.

Let’s take a look with more detail to some of the equipment Link Interactive has to offer to their clients.

Equipment

Go!Control Panel (GC2 Security andControl Panel)

This is the Control Panel you would get when signing a 3 years contract and is  The touchscreen Control Panel that Link Interactive has as its main one. You will find that this panel is what you need when managing home security and  home automation on one device. It has a 2 way voice communication, allows to monitor up to 60 wireless zones, 64 user codes and 2 wired zones. Intuitive and user friendly, you can control it also from your smart device. It has a built-in 85dB (at 10 feet) siren.

Cost if you buy it outside the equipment pack: $129 to 159 

Go!Control3 Panel (GC3 Security andControl Panel)

When contracting Link Interactive, instead of getting the default control panel you can decide to upgrade your GC2 to GC3, a device that has an upgraded interface and a 7” touchscreen and a resolution of 800×480 pixels. The software gets periodical updates and the Go!Control3 allows to monitor up to 100 wireless zones. Arming and disarming has never been that easy as you can do it with just one touch.

Cost if you buy it outside the equipment pack: $220 (upgrade when contracting link is $200)

Qolsys IQ Panel

Like the control panel above, the Qolsys IQ has a 7” touchscreen that is very intuitive and easy to use. It is a equipped with a camera that will take a picture When someones tries to disarm the the system or when there’s an alarm event, is Alarm.com compatible and gives you complete control over your house thanks to the built-in Z- wave system. It has of course, like you expect from a company that makes state of the art technology, two way communication and has over the air software updates.

Cost if you buy it outside the equipment pack: $100 (special price from Link Interactive)

Door/Window Sensor (DW10)

This very discreet sensor (is only ¾” wide) can be used in every window or door you might have in your home including small cabinets. It uses a rare earth magnet that will send a signal to the control panel when the position of the magnet changes and is
equipped with a cover tamper while communicates with the control panel using the 375 MHz frequency.

Cost if you buy it outside the equipment pack: $22

Recessed Door/Window Sensor(DW20R)

It works very similar to the DW10 when it comes to the communication frequency, the rare earth magnet and the way it alerts the control panel about the magnet position. The main difference is the fact that the wireless signal range of the DW20R is 450 feet in open air while the DW10 has 350.

Cost if you buy it outside the equipment pack: $34

Bypass Door/Window Sensor (DW40)

Very similar to those above with the main difference that this sensors are designed for those doors that needs to be temporarily
bypassed to serve as an entry door to an armed zone. It has a hidden button that when pressed will allow you to open the door once without disarming the alarm. This option can of course be disabled and you can use the DW40 as a normal door/window sensor.

Cost if you buy it outside the equipment pack: $26

Motion Detector (PIR1)

This device passive infrared motion detector has a 30 feet deep x 50 feet wide range, is pet friendly up to 55 lbs, has a 90 degree look down and 110 degree angle spread. Is tamper protected and will immediately alert you in case of intrusion since it communicates with the control panel using the 375 MHz frequency. 

Cost if you buy it outside the equipment pack: $53

Motion Detector (2GIG Image2)

This sensor can be paired only with the Go!Control3 Panel and is equipped with a camera with infrared flash that will capture images when detection movement sending the images directly to your smart device through text and email. You can configure the sensibility in order to be pet friendly.
The camera has a resolution of 320×240.

Cost if you buy it outside the equipment pack: $126

Glass Break Detector (GB1)

The GB1 is prepared to detect the sound of breaking glass (360 degrees) and up to a distance of 15 feet (with no interference between the sensor and the glasses). Can be very useful when you need to cover an area with many different windows as you will save quite some money if you go for one GB1 instead of multiple window sensors. 

Cost if you buy it outside the equipment pack: $69

Smoke/Heat/Freeze Sensor (SMKT3)

Cost if you buy it outside the equipment pack: $66

Powered with 3AAA batteries this device is a 3 in 1 device. Where other companies rely on smoke detectors, heat and freeze sensors separately, Link Interactive, thanks to 2GIG offers a complete solution. It has a built-in wireless transmitter that communicates with the control panel. When smoke, extreme heat or cold is detected, a loud siren will go off. Works within a 35 feet range.  

Carbon Monoxide Detector (CO3)

The CO3 is equipped with an electrochemical carbon monoxide sensor coupled with a wireless transmitter. It communicates with the control panel and has an 85dB siren.

Cost if you buy it outside the equipment pack: $80

ADC V721W outdoor Camera

This is one of the best alarm.com outdoor cameras that Link Interactive offers to its customers. HD 720p live and recorded video that you will be able to monitor through your pc or smart device thanks to the alarm.com app. Equipped with night vision up to 40 feet, this camera has a max resolution of 1280x800p. 

Cost if you buy it outside the equipment pack: $207

2GIG HD100 Indoor Camera

This is another great device by 2GIG, an HD 720p camera with PIR motion detection enhancement and integrated IR for night vision.

Cost if you buy it outside the equipment pack: $146

SkyBell HD Video Doorbell

This SkyBell product is compatible with Link Interactive and we think  is very appropriate when you are looking for a truly  smart home. If someone rings at your place, you will receive a notification in your smart device and you will be able to talk to the person allowing also permission to enter the  place by using the smart lock. The camera can be set also to alert you when it detect motion.

Cost if you buy it outside the equipment pack: $175 (via Link Interactive)

SmartCode 909 Traditional Deadbolt

This touchpad electronic deadbolt produced by Kwikset allows you to enter your home with just your personalized code. Of course you will get a back-up key just in case, but with keyless deadbolt you will be able to let someone of your trust get in even  if you are running late.

GC-TBZ48 Z-Wave Programmable Thermostat

This 2GIG is a battery powered Z-Wave Thermostat that works with any of the 2GIG’s Control Panels we talked at the beginning of the equipment list. Easy to install and to use, you can upgrade the firmware through an USB.

Cost if you buy it outside the equipment pack: $85

Other equipment

Other equipment worth mentioning are the Steam Video Recorder (provided by alarm.com for Link Interactive at $390 – 1TB or $520 – 2TB) that allows you to record continued video, the Tilt Sensor (something you should get if you have a garage door, available at $40) and the FireFighter module ($55).

For Home Automation (available for the Gold and Elite packages and controlled via the alarm.com app) you have again many different options. Let’s take a look at two of the smart devices you can pair with Link Interactive system

The Tech outside the Equipment

What else does Frontpoint offer?

Thanks to the partnership with alarm.com, the company guided by the Gardners offers also home automation and almost complete control of your security system from the palm of your hands. As we’ve seen above, many are the devices you can pair when it comes to home security and automation; another great thing about Link Interactive is the fact that being all the devices they use wireless, if you need to move to another home you will be able to do so, also thanks to the Utahn company being a national home security provider. 

While Link Interactive doesn’t have its own Monitoring Center, they rely on   AvantGuard for this task, a company that is one of the top in the nation and that offers both monitoring and hybrid monitoring. With an average response time of 20 seconds (from the time the alarm is triggered to the moment an operator responds), they are one of the quickest in the industry. For a company that uses state of the art technology only a company that offers state of the art monitoring could have gotten the job. 

A final mention on this segment, even if it is not completely tech related, goes to the customer service of the company. Customer’s reviews are very positive and this is a reflection of how well prepared the agents are and of how this company is being ran. Sometimes it’s easy to forget that Link Interactive is a branch of a 60 years old family company that conduct business in a special way, they offer home security solutions not just for random customers but as it would be for their family and neighbours. That’s what makes this company stand out even outside the tech they offer.  

Want to request a quote from Link Interactive?

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The Packs

Packages are very straightforward. You have 3 choices and while the Standard is the cheapest, for just a few more bucks you can get the Gold package that will give you basically all you need in order to have real home security. The Elite package instead, it is very useful for those that feel the need to have also cameras installed in the property:

  • Standard
  • Gold
  • Elite

 

Prices, Contracts and Equipment Packages

One of the things that we love about Link Interactive is their transparency, you will be able to find all the packages and prices information online. Link Interactive provides the possibility to sign a 1, 2 or 3-year contract. 

When it comes to the  equipment, if you sign a 1 or 2-year contract you will only receive a Go!Control Panel and you will start building from there. If instead you decide to sign a three year contract you will be able to choose some packages for a more convenient equipment price than if you add equipment separately. While all the equipment you buy has a 3 years warranty, the Uthan company doesn’t offer equipment packages. As we said before this has pros and cons. The main pro is the fact that you can customize your security any way you want, the main con is that the choice you have to make might be overwhelming due to the huge amount of equipment you can pair with Link Interactive.


The monthly fees suffered many variations over the years but two things must be said regarding this point. First is that once you sign a contract your monthly fee is locked. Second is that recently the prices were lowered, showing once again that the vision of this company is to provide affordable security for everyone. When you compare the prices with the competition, you will see that Link Interactive offers lower prices and more services. 

Choose your plan

Request a customized quote for your specific situation

Standard

$ 30
99Per Month
  • 24/7 Monitoring
  • intrusion, Fire, Crash and Smash Installation
  • smoke, Fire, CO detectors.

Gold

$ 35
99Per Month
  • 24/7 Monitoring
  • intrusion, Fire, Crash and Smash Installation
  • Smoke, Fire, CO detectors;
  • Remote control online or via app
  • Energy management
  • Possibility of using complete home automation (lights, locks and thermostat)

Elite

$ 40
99Per Month
  • 24/7 Monitoring
  • Intrusion, Fire, Crash and Smash Installation
  • Smoke, Fire, CO detectors;
  • Remote control online or via app
  • Energy management
  • Possibility of using complete home automation (lights, locks and thermostat)
  • Monitoring Video
  • Motion activated video recording

As we’ve said before, all the monitoring is 100% cellular. When we take a look at this packages, and while for small apartments the standard option might be enough, we really love what the gold package has to offer. As we always say, the future is here and home automations is every day more and more integrated into home security, if you are looking for a security system that could be expanded in the (near) future, to go with the gold package is a no brainer. If you have a big house instead, we always recommend cameras and when comparing with the competition, the elite package is a great deal. When you sign a 3-year contract this is the equipment you will get. 

Standard, Gold, EliteGo!Control Panel, Door/Windows Sensors (x3), Motion Sensor (x1)

As you can see you will get the same basic equipment no matter which package you select. Once again, Link Interactive wants you to build your home security system like you like it the most and as you feel is more appropriate to you, this is a big company that works like a family company so you have complete freedom on this area.

Our review

When you take a look at the evolution of Fire Protection Service Corp. over the last 60 and more years, you will see that what started as a family business that wanted to provide home security for the neighbours of the city of Ogden, has become a big  company able to keep the essence while becoming one of the most technologically advanced home security companies nationwide.
They have it all, great customer service, state of the art technology and monitoring along very competitive prices. Link Interactive was able to put all this together by taking the best available in the market, they partnered with companies such as 2GIG for the equipment, decided to rely on AvantGuard for monitoring center and used their outstanding customer service and human skills to sell their product. The only thing that keeps them out from the number one spot is probably the same that keeps them inside the top five: they don’t build their own equipment and they don’t have their own monitoring center. But let’s say the truth, if they keep conducting business like they do they will always have a place at the table of the best home alarm security companies of the United States.

Customers reviews (from consumeraffairs.com)

What people say

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