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The good and the bad

Positives

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Negatives

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The tech

Equipment

ADT Pulse HD Video touchscreen panel

The HSS 301-1ADNAS is designed by Netgear for ADT and is the best Keypad ADT Pulse can offer in its package. The touchscreen allows you to view HD camera images. You will be able to control the alarm system, thermostat and more through this panel. To make it work with the ADT equipment already in your home you will need the ADT Pulse gateway or the ADT TS Base Station.

Cost if bought outside the equipment pack: $299

ADT TS Keypad

This is the standard keypad you will get with most of the plans. It is very straightforward, with clear numbers and easy to use. This panel supports many life safety and home automation devices simultaneously so you can customize it to fit your needs

Cost if bought outside the equipment pack: $200

Keypad from ADT
Electro sensor for doors and windows from ADT

Door/Window Sensor

When your system is armed and someone opens a door or window, you will be immediately notified via text. You can set them in order to activate a camera when the sensor is triggered, something that we really like and that is not very common among security companies.

Cost if bought outside the equipment pack: $60

Motion sensor

This pet friendly sensor (up to 40lbs or 80lbs, depending on the one you get) is able to cover a large area of your home (35’ x 40’). When it detects movement, it will trigger a high decibel alarm siren and will also send a signal to one of the monitoring stations ADT has.

Cost if bought outside the equipment pack: $60

Motion sensor from ADT
Glass break sensor from ADT

Glass Break Sensor

This glass break sensor has a 25-foot range and it will send a signal to your mobile device when activated. In order to work properly, the sensor needs to be installed near the window and with no object between the device and the glass.

Cost if bought outside the equipment pack: $120

Key Fob

This device is useful in order to arm and disarm your alarm system from remotely. It also serves as a panic button for those moments when you feel in danger at home as it will alert ADT’s monitoring centers. Very easy to use like most of the devices of this kind.

Cost if bought outside the equipment pack: $60

Key fob from ADT
Carbon monoxide detector from ADT

Carbon Monoxide Detector

This device is equipped with an electrochemical detector designed to identify elevated levels of carbon monoxide quicker (70 PPM) than what a usual detector of this kind can. With a built-in 85dB alarm, you will know immediately if something is wrong. On top of this, the device is connected to the central panel and communicates with the monitoring center in order to be assisted if necessary.

Cost if bought outside the equipment pack: $120

Smoke Detector

With a life of 10 years, this Smoke Detector is what you need to prevent any possible fire in your place. With a built-in alarm, it will let you know when something is not as it is supposed to be in your home. You can have the wireless or the wired version of this device. Be sure to ask your dealer which one might fit your needs best.

Cost if bought outside the equipment pack: $120

Smoke detector from ADT

Flood sensor

This device will send you an alarm when it detects a leak. The Flood sensor can be placed near anything that might cause a leak as well as in your basement in case you feel like that is a place subject to a possible flood. These detectors can help you minimize water damage.

Cost if bought outside the equipment pack: $120

Indoor Security Camera

This camera has built-in infrared LED’s in order to provide illumination even in the dark. It’s easy to set up on your wireless network and has a 90-degree field of view. You will be able to watch on your smart device what is going on in your home through this camera and you and your family will feel safer.

Cost if bought outside the equipment pack: $199-299

Indoor wireless security camera from ADT
Outdoor wireless security camera by ADT

Outdoor Security Camera

The OC835 is an outdoor camera with HD resolution. This device provides a 95-degree view and is equipped with infrared night vision. When motion is detected, you will receive video clips automatically on your smart device.

Cost if bought outside the equipment pack: $250-399

Ring Video Doorbell

With this amazing Ring Video Doorbell, you will be able to communicate with someone that is at your door thanks to the 2-way audio device installed in it. It has motion sensor so it will be activated when someone is approaching your door and has night vision technology. Compatible with iOS, Mac, Android and Windows 10, you will be able to spot and speak to someone through your smart device.

Cost if bought outside the equipment pack: $199

Video doorbell from ADT

Other equipment

Consult with an ADT agent in order to see what is best for your home and what suits your needs as other products might be available for your home security.

The Tech outside the Equipment

What else does Frontpoint offer?

Control centers

One of the great things about being a company with over 140 years of experience, is that you can only find a way to innovate and to grow bigger. ADT is the home security company with more monitoring centers in the country. The main one is located in Aurora, Colorado. The monitoring centers are able to take over 6,000 duress, fire or burglary calls, 7,500 schedule-related alarms and 6,000 customer service calls each day. With an average of 335 call stations in each facility, there’s always trained personnel ready to help you in case of necessity. The system ADT uses allows for complete communication among the centers, and in the eventuality of a shutdown of one of these centers due to weather conditions, a customer won’t be affected at all and his home will be monitored as always.

ADT Pulse

ADT Pulse is probably the most interesting thing ADT has to offer. The Pulse system offers you the possibility to take more control over your house even if you are away (as the company advertises), and this is thanks to the Z-Wave technology that is incorporated in most of the devices provided by ADT.

Thanks to the ADT Pulse App, you will be able to arm and disarm your alarm, lock and unlock your door, watch live video transmission from your camera and control home automation devices such as thermostats; everything remotely.

Strategic partnerships

It’s no secret that ADT is working with Google and Amazon (Nest Thermostat and Amazon Alexa are just two examples of the products that can be paired with ADT Pulse) in order to optimize home automation and home security, showing that their tech is always improving and investments in this field are flowing constantly.

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The Packs

Five are the packs offered by ADT to their customers and while you can add features to all of them, it is worth saying that the basic price of every package is a little bit over the similar offer from competitors. Nevertheless, the two main packages are for sure state of the art when it comes to home security and when you know you will be guarded by a 140 years old company with many different monitoring centers and experience in the field, you know that you pay for what you get. Let’s take a look at the packages offered by ADT: Essentials, Essentials plus, Total Protection, Total Protection Plus, Premium Protection

Prices, Contracts and Equipment Packages

As we stated at the beginning, DIY installation is not available and where you can see a negative thing, you can see also a positive as the installation will be performed by a trained technician that will take the time to go with you through every device. So it is worth the visit at your place. The installation cost is $99 for every plan and all contracts have a length of 36 months (24 for California). If you are not satisfied in the first 6 months, you can ask for your money back including the fees you could have paid until the cancellation. This says a lot by ADT as they show confidence that with their service they can give complete satisfaction to a client.

Choose your plan

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Essentials

$ 36
99
Per Month

  • 24/7 monitoring
  • Motion detection
  • Pet friendly
  • Alert via landline

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Essentials Plus

$ 42
99
Per Month

  • 24/7 monitoring
  • Motion detection
  • Pet friendly
  • Alert via landline
  • Two way voice communication

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Total Protection

44
99

  • 24/7 monitoring
  • Motion detection
  • Pet friendly
  • Alert via cellular radio

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Total Protection Plus

$ 47
99
Per Month

  • 24/7 monitoring
  • Motion detection
  • Pet friendly
  • Alert via cellular radio
  • Two way voice communication

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Premium Protection

$ 52
99
Per Month

  • 24/7 monitoring
  • Motion detection
  • Pet friendly
  • Alert via cellular radio
  • Two way voice communication
  • Support cameras

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Those five packages are the usual pricing model: the more you pay, the more you get. In this case the main difference is that for the first two packages the connection with the monitoring center is via landline, while for the other three packages the connection is cellular (and uses landline as a backup).

Cellular is by far more secure than landline as this one can’t be cut out from the outside by intruders and it takes less time for the alert signal, under normal circumstances, to reach the monitoring center. The Premium Protection packages also has the plus of supporting cameras, something that we really like when it comes to home security.

Essentials Wireless Control Panel, Window Decal and Yard Sign (x1), Door/Windows Sensors (x3), Infrared Motion Sensor (x1), Wireless Keychain Remote (x1)
Essentials Plus Wireless Control Panel, Window Decal and Yard Sign (x1), Door/Windows Sensors (x3), Infrared Motion Sensor (x1), Wireless Keychain Remote (x1), Two Way Voice.
Total Protection Wireless Control Panel, Window Decal and Yard Sign (x1), Door/Windows Sensors (x3), Infrared Motion Sensor (x1), Wireless Keychain Remote (x1), SafeWatch, CellGuard.
Total Protection Plus Wireless Control Panel, Window Decal and Yard Sign (x1), Door/Windows Sensors (x3), Infrared Motion Sensor (x1), Wireless Keychain Remote (x1), Two Way Voice, SafeWatch, CellGuard.
Premium Protection Wireless Control Panel, Window Decal and Yard Sign (x1), Door/Windows Sensors (x3), Infrared Motion Sensor (x1), Wireless Keychain Remote (x1), Two Way Voice, SafeWatch, CellGuard, ADT Pulse.

As you can see every plan comes with the basic equipment. The main difference is the two main packages support a variety of equipment you can purchase outside of the packages that can make your experience and your home security experience a huge improvement. While we stated before the main plan is more expensive when compared to the competition, we also are aware that the features that ADT Pulse has to offer, at the moment, have no rival.

Our recommendation is, if you decide to go with ADT, to spend a few more bucks a month and to get the Premium Protection. If you can afford it also go for at least one camera and a Ring Video Doorbell.

Our review

It’s clear why Frontpoint is currently rated the top company in the security alarm marketplace, top of the edge technology, constant innovation, a great Customer Support that is always available to listen and recommend what is best for your needs without pressuring you to buy something you won’t need and the fact that the founders are still behind curtains directing the whole thing as it was the first day of the company, are key when it comes to offer a great service in this sector. We see no reasons on why, while continuing on this path, Frontpoint can’t be top company in the US for the years to come.

Customers reviews (from consumeraffairs.com)

What people say

We talked to one of our neighbors about ADT and […] we purchased the service package with the motion alarms, shock alarms, contact alarms and 360 coverage. We’re very satisfied with the service. With the last rep that came out, we went over and discussed the security features, and we decided which way we wanted to go. He gave me an idea on video systems when I get some more remodeling work in the future, and we discussed that. He was very helpful. During the installation, the rep showed me the first time around how everything worked and then I did it. Then, down the line when we changed one of the features, he explained it and then I had to read the manual too. I’ve been approached by several other companies […] and I let them know that I’m very satisfied with what I have.
HoraceFort Washington, MD | Verified Reviewer
April 25, 2017

ADT seemed to be the most popular alarm and security company, and I’m very satisfied with the features and service package that I got. The system functions properly, most of the time. When I called because of a false alarm, their reps came out to check the system and see if the battery was low. It was a very positive interaction.
JoanHyattsville, MD | Verified Reviewer
April 22, 2018

Great customer service!!! Anytime we have needed to contact them, we have always had our issue promptly resolved. The service representatives are always polite & friendly. We highly recommend ADT for home protection service! We have used their services for almost 10 years and plan to continue!
JaysonPittsburgh, PA | Verified Reviewer
April 16, 2018

I’ve been using ADT for eight years. We have a landline so everything is set up if we have a fire or smoke or a window or door intrusion, the alarm goes off when we have it set. We have codes that they call to deactivate it or not, to have the police come. It is monitored. And we have two keypads in our house. One at the main house to the other end. Their reps were very easy to work with. I was going to cancel the monitoring service, but they made me a deal so I stuck with them. In fact, we just had the alarm go off the other day. It was rather comical, they called me and, of course, I couldn’t remember our password. We had three emergency contacts and they called each one of our adult children who were all standing in the same room with me because we were at an Easter event. It was hysterical. Anyway, they called right away and I’m 100% satisfied with their service.
DianeLakewood, WA | Verified Reviewer
April 11, 2018

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